FAQ

FREE Shipping with $100 purchase


Return to the home page of ExcaliburProducts.com Learn about ExcaliburProducts.com. Find some extra special bargains here Have questions? View our FAQ section before contacting us. Click here to contact us.
Craft Supplies
Craft Project Adhesives
DIY Iron On Appliques
Felt Appliques
Assorted Buttons
Nestabilities
Hair Ribbon Supplies

Crafts by Color
Red
Orange
Yellow
Green
Blue
Purple
Pink
White
Black
Brown

Stuffed Animals
Teddy Bears

Games and Gadgets
Forever Flashlights

The New York Times

World Series of Poker
 
TV Guide

Jackie "The Joke Man"

ABC Sports

Wine Enthusiast

Cool Stuff

Handheld Games

Handheld Casino Games

Parlor and Casino Games

Remote Control Vehicles

NASCAR

Customer Service


Excalibur Products Network:
 ForeverFlashlights.com thePetMaster.com LicensedPokerProducts.com

Frequently Asked Questions

 

Please use our online FAQ guide to help answer any questions you may have.
If you need additional help or questions to your answers please email - help@excaliburproducts.com or click here to submit a form.


Ordering

1. Is my credit card secure?
2. Can I pay by check or money order?

Policy and Guarantee

1. What is the Guarantee?
2. What is your exchange policy?
3. What is your refund policy?

Shipping

1. How long does it take to receive my order?
2. Where do you currently ship to?
3. Do I get a receipt?
4. Can you ship to a P.O. Box?

Forever Flashlight Technical

1. How is the brightness of the flashlight measured?
2. If I shake the flashlight for more than thirty seconds can I get more than five minutes of burn time?
3. Will the light work well in adverse conditions?
4. How can the light bulb never wear out?
5. Is the large flashlight brighter than the small flashlight?

Ordering

1. Is my credit card secure?
We accept all major credit cards and you can safely enter your credit card details via our secure server, which encrypts all submitted information.

Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the Internet.

We believe that transmitting encrypted credit card information through this method is significantly more secure than sending them through a fax, phone call or regular mail (none of which are encrypted and are far more easily intercepted).

back to top

2. Can I pay by check or money order?
Yes you can. Please send us a money order or your check and after the funds clear, we will immediately process your order. Be sure to include your order specifications, funds for shipping cost and ship to address. Calculate shipping cost by using the shopping cart functions to get an estimate.

back to top

Policy and Guarantee

1. What is the Guarantee?
Warranty is rated at one year for all products. Guaranteed to the original consumer that its products are free from any electrical or mechanical defects for a period of one year from the date of purchase. If any such defect is discovered within the warranty period, Excalibur Electronics, will repair of replace the unit free of charge upon receipt of the unit, shipped postage prepaid and insured to the factory address shown below.

The warranty covers normal consumer use and does not cover damage that occurs in shipment or failure that results in alterations, accident, misuse, abuse, neglect, wear and tear, inadequate maintenance, commercial use, or unreasonable use of the unit. Removal of any parts, panels or tampering to a device voids all warranties. This warranty does not cover cost of repairs made or attempted outside the factory.

Any applicable implied warranties, including warranties of merchantability and fitness, are hereby limited to one year form the date of purchase. Consequential or incidental damages resulting from a breach of any applicable express or implied warranties are hereby excluded. Some states do not allow limitations on the duration of implied warranties and do not allow exclusion of incidental or consequential damages, so the above limitations and exclusions in these instances may not apply.

The only authorized service center in the United States is:
Excalibur Electronics, Inc.
13755 SW 119th Ave.
Miami, FL. 33186

Ship the unit carefully packed, preferably in the original carton, prepaid with Delivery Confirmation and adequately insured. Include a letter, detailing the complaint, your order number and include your daytime telephone number and all relevant contact information placed inside the shipping carton.

back to top

2. What is your exchange policy?
If the product is or becomes faulty within one year of purchase, Excalibur Electronics will exchange the faulty item for a new one. Please refer to the above question for more details.

If the product arrives damaged from shipping, ship the unit carefully packed, preferably in the original carton, and send it prepaid with Delivery Confirmation to the address below:

Attn: Returns
ExcaliburProducts.com
18645 SW Farmington Rd #241
Aloha, Oregon 97007

Include a letter, detailing the complaint and including your daytime telephone number and all relevant contact information placed inside the shipping carton. We will immediately ship you a replacement at no extra charge.

back to top

3. What is your refund policy?
If your Excalibur Product fails within 30 days due to normal wear and tear and you do not want an exchange, ExcaliburProducts.com will issue you a refund in the full amount including the original shipping charges once the product has been returned to us with the proper documentation (a copy of your invoice, letter stating complaint and relevant contact information).

Please note: This additional policy applies to RETAIL ORDERS ONLY. Wholesale purchases (wholesale defined as the total volume of products equaling 10 or more) are final upon sale.

If you are not satisfied with any of the products within the first 5 days, you can return it to us for a full refund minus the shipping charge. You must return the product within 5 days upon receipt with signature proof of delivery. This is an additional refund policy ExcaliburProducts.com has implemented in order to ensure our customers are happy. However, we do reserve the right to deny a refund request based upon evidence of any of damage to the box, plastic, documentation and/or product upon its return. In order to receive your refund, the product/s must be returned in it's original state including the box, plastic wrapping and documentation (absolutely no wear and tear on any of the items listed). You are also responsible for the shipping charges incurred shipping the product/s back to us.

Proof, date of purchase and invoice number will be needed to process any and all requests. Please include this info with the return shipment. Please return light/s to:
ExcaliburProducts.com
18645 SW Farmington Rd #241
Aloha, Oregon 97007

Please allow up to 4 weeks for processing.

back to top
 

Shipping

1. How long does it take to receive my order?
You will receive your order courtesy of USPS. Our orders usually take 1 - 3 days for order processing. Once the order is processed at our facility, delivery time will be dependent on the delivery method of shipping you select.

If you have failed to claim your package and it is returned to us, we will immediately reship your item using the same shipping services initially requested. Your credit card will be billed the appropriate amount. You will receive another tracking email that will notify you the product is again en route.

If the package goes unclaimed a second time, the original product amount, minus the shipping charges, will be refunded to your credit card and we will not ship again until further notice from you.

back to top

2. Where do you currently ship to?
We only ship to customers within the United States. We do not accept any International orders.

back to top

3. Do I get a receipt?
Upon ordering an Excalibur Product, you will receive an email receipt. This is your invoice so be sure to save it.

back to top

4. Can you ship to a P.O. Box?
Yes we can. USPS delivers to P.O. boxes.

back to top
 

General Flashlight

1. How is the brightness of the flashlight measured?
The brightness is measured in LUX which is the measurement of metric brightness . The brightness of the large Forever Flashlight is 7400 LUX at zero feet. The brightness of the small Forever Flashlight is 3680 LUX at zero feet.

Zero feet being one inch in front of the lens. To convert to English terms, 1 LUX = 0.929 Foot Candles. One foot candle is the amount of light one square foot a surface receives when it's one foot away from a candle.

back to top

2. If I shake the flashlight for more than thirty seconds can I get more than five minutes of burn time?
Five minutes is the average duration of light you will receive. It is possible you could get more but at most only a couple of minutes. The longer you shake it, the brighter the light will become. Once the light dims you can shake it again for 15 to 30 seconds and full power is restored. Just shake and produce light forever!

back to top

3. Will the light work well in adverse conditions?
This light is tough. It is completely waterproof, floats, temperature has no effect until 140* F, which is the melting point of plastic. Drop it and it will continue to operate without a problem.

back to top

4. How can the light bulb never wear out?
The Forever Flashlight uses a LED (Light Emitting Diodes). LEDs are just tiny light bulbs that fit easily into an electrical circuit. But unlike ordinary incandescent bulbs, they don't have a filament that will burn out, and they don't get especially hot. They are illuminated solely by the movement of electrons in a semiconductor material, and they last just as long as a standard transistor.

back to top

5. Is the large flashlight brighter than the small flashlight?
The differences in size between the two flashlights, do not affect the brightness or range. Both lights have a range of up to 1 mile. The larger light enjoys a larger LED which emits a larger diameter of light and a larger amount of coverage per square feet.

back to top