Customer Service
| Contact Information Mailing Address: ExcaliburProducts.com 21785 SW TV Hwy, Ste. Q Aloha, Oregon 97006 Phone: 503-924-2959 Email: help@excaliburproducts.com Ordering How to purchase: Purchases can only be made through this web site's shopping cart. We cannot take your order over the phone (except in cases where there is a problem with internet or your internet connection). Sales Tax: No sales tax is charged for any orders. Payment Options: We accept American Express, Discover, MasterCard, VISA, Check or Debit Cards with a VISA, or MasterCard logo, and Money Orders. Personal Checks are accepted but will cause a delay in order shipment of up to 10 business days. Sorry, we do not handle CASH or C.O.D. orders. International Orders: We are unable to ship orders outside of the United States or its territories at this time. Shipping Shipping Methods: You have the choice of sending your package USPS Priority Mail or USPS Express Mail. Express Mail orders are shipped within 24 hours of purchase and Priority orders are shipped within 48 hours. No shipping is done on Saturday, Sunday, or holidays. Order Tracking: Upon shipment of your order, you will receive a shipping confirmation email. It will contain all the details about your shipment including a tracking number. Express Mail orders contain real time tracking. Priority Mail orders contain only destination tracking. Signature Confirmation: If you request, we will send your package with signature confirmation. Returns & Exchanges Returns and Exchanges: If your Excalibur Product fails within 30 days due to normal wear and tear and you do not want an exchange, ExcaliburProducts.com will issue you a refund in the full amount including the original shipping charges once the product has been returned to us with the proper documentation (a copy of your invoice, letter stating complaint and relevant contact information). Please note: This the following policy applies to RETAIL ORDERS ONLY. Wholesale purchases (wholesale defined as the total volume of products equaling 10 or more) are final upon sale unless different terms are requested by the customer prior to placing an order. If you are not satisfied with any products within the first 5 days, you can return it to us for a full refund (not including shipping charges). You must contact us within 5 days of receivig your order to qualify for a full refund (not including shipping charges). In order to receive a refund, the product must be returned in sellabe condition in it's original state including the box, plastic wrapping and documentation (absolutely no wear and tear). You are also responsible for the shipping charges incurred shipping any products back to us. Date of purchase and invoice number will be needed to process all refund requests. Please include this info with the return shipment. Please return products to: Attn: Returns ExcaliburProducts.com 21785 SW TV Hwy, Ste Q Aloha, OR 97006 Please allow up to 4 weeks for processing of returns. |
